Billing and Payments Policy

Thank you for choosing Ondae Collections for your luxury Hair needs. To ensure transparency and a smooth transaction process, we have outlined our billing and payments policy below:

1. Payment Methods:

  • We accept payments through all major credit and debit card providers including, Visa, MasterCard, American Express, Discover, Shop Pay, Apple Pay, Google Pay, afterpay 
  • All transactions are processed in your local currency.

2. Order Confirmation:

  • Upon placing an order, you will receive an order confirmation email with a summary of your purchase and the total amount paid.

3. Pricing:

  • All prices listed on our website are in your local currency (by default GBP) and are inclusive of applicable taxes.
  • Prices are subject to change without prior notice, but changes will not affect orders already confirmed 

4. Payment Terms:

  • Full payment is required at the time of purchase.
  • For custom or made-to-order items, a non-refundable deposit may be required. Details will be communicated during the order process.

5. Security:

  • Your financial information is securely processed through encrypted channels. We do not store your payment details. All payments are taken through Shopify Payments Secure Payment Gateway.

6. Invoicing:

  • A detailed invoice will be provided with each purchase. Please review the invoice for accuracy and contact us immediately if you have any questions.

7. Shipping and Handling Fees:

  • Shipping and handling fees, if applicable, will be clearly communicated during the checkout process. Additional charges may apply for special delivery requests.

8. Returns and Refunds:

9. Late Payments:

  • In the event of a late payment, Ondae Collections reserves the right to charge a late fee or take appropriate measures to recover the outstanding amount.

10. Contact Information:

  • For any billing-related inquiries, please contact our customer service at ovh@ondaecollections.com

By making a purchase with Ondae Collections, you acknowledge and agree to abide by the terms outlined in this billing and payments policy.

Ondae Collections reserves the right to update or modify this policy at any time. Please review this page periodically for any changes.

Thank you for choosing Ondae Collections– where luxury meets seamless transactions.

Opening times:   

Mon-Fri: 9am-5pm  

Sat 9am-5pm: sundays Closed   

 

Trade name: Ondae Collections

Phone number: 5172150595

Email: ovh@ondaecollections.com

Physical address: 21700 Greenfield Road, #425, Oak Park MI 48237, United States